1. Information on the Collection of Personal Data

1.1 Personal Data

Personal data refers to any information that can identify you directly or indirectly. This includes, but is not limited to, your name, address, email address, IP address, and user behavior on our website. This Privacy Policy explains how we process your personal data when you visit or interact with our website.

 

1.2 Data Controller

The data controller responsible for processing your personal data by Article 4(7) GDPR is Luneur. For any inquiries related to your personal data, please contact us at luneurofficial@gmail.com.

 

2. Processing of Personal Data When Visiting Our Website

When you visit our website without registering or providing personal data (i.e., browsing only), we automatically collect certain information that your browser transmits to our server. This information is necessary to display the website correctly and to ensure stability and security. The legal basis for this data processing is Article 6(1)(f) GDPR.

The data we collect includes:

• IP Address: The internet address of your computer, tablet, or smartphone.

• Date and Time of Visit: The date and time you accessed our website.

• Pages Visited: The specific pages you visited on our website.

• Data Transferred: The amount of data transferred to your device.

• Browser Information: Your browser type and version, and possibly your operating system and interface.

 

3. Further Functions and Offers on Our Website

3.1 Additional Services

In addition to simply browsing our website, you may choose to use additional services such as creating an account, subscribing to newsletters, or making a purchase. To provide these services, we may require additional personal data from you, which will be processed according to the principles outlined in this policy.

 

For example, if you make a purchase, we will collect information necessary to process your order, such as your name, address, payment details, and order history. This data is processed to fulfill the contract we have with you, as per Article 6(1)(b) GDPR.

 

3.2 Use of External Service Providers

To facilitate the smooth operation of our website and services, we may engage external service providers. These may include payment processors, shipping companies, and IT service providers. We carefully select these providers and ensure they are bound by our instructions and regularly monitored to maintain compliance with data protection laws.

 

3.3 Involvement of Third Parties

We may also share your data with third parties if it is necessary for participating in promotions, competitions, or fulfilling contracts where these parties are involved. If your data is collected directly by such third parties, they are responsible for its processing. You will be informed of such data sharing when you provide your data or in the specific offer’s description.

 

3.4 Third Parties Outside the EEA

If any of our service providers or partners are located outside the European Economic Area (EEA), we will inform you of this and ensure that your data is protected by adequate safeguards in line with GDPR requirements.

 

4. Processing of Personal Data When You Contact Us or Register an Account

When you contact us via email, through a contact form, or by registering for an account, we collect and store the personal data you provide to respond to your inquiries or to manage your account. The data collected may include:

• Personal Information: First and last name, and if applicable, your title or username.

• Login Data: Email address and a password of your choice.

• Contact Information: Postal address, telephone number, and email address.

• Additional Information: Any further details you choose to provide, such as your preferences or interests.

 

We process this data based on your consent (Article 6(1)(a) GDPR) or as necessary to fulfill our contract with you (Article 6(1)(b) GDPR).

 

5. Processing of Personal Data When You Make a Purchase

5.1 Shopping Information

When you make a purchase on our website, we collect data related to your order to process and deliver your goods. This data includes:

• Product Information: Details of the items you purchased, including product name, price, and specifications.

• Order Information: Your order number and order history.

• Delivery and Billing Information: Addresses for shipping and billing purposes.

• Payment Information: The payment method used, status of payment, and any relevant payment details.

• Communication: Any correspondence related to your order, such as customer service inquiries or complaints.

• Return and Refund Information: Status and details of any returns or refunds.

 

* This data is processed to fulfill our contract with you and to comply with legal obligations related to financial transactions.

 

5.2 Payment Details

To complete your purchase, we collect and process payment information. This may include:

• Billing Address: The address associated with your payment method.

• Payment Method: Your chosen method of payment (credit card, debit card, PayPal, etc.).

• Bank Details: IBAN, BIC, or account number and sort code for bank transfers.

• Credit Card Information: Card number, expiration date, and security code.

 

We may also receive additional payment-related information from external payment service providers to facilitate the transaction. Your payment details are processed securely and are only shared with payment service providers to the extent necessary to complete the payment.

 

5.3 Transfer of Data to Collection Service Providers

If you fail to settle outstanding invoices despite repeated reminders, we may transfer the necessary data to a collection service provider for debt collection. In some cases, we may sell the debt to a collection service provider, who will then take over the debt collection process. The legal basis for this data transfer is Article 6(1)(b) and (f) GDPR.

 

6. Cookies and Tracking Technologies

6.1 General Information

Our website uses cookies and similar tracking technologies to enhance your browsing experience, provide personalized services, and analyze site usage. Cookies are small text files stored on your device that help us recognize your browser and remember certain information.

 

6.2 Types of Cookies

We use various types of cookies, including:

• Strictly Necessary Cookies: These cookies are essential for the operation of our website and cannot be disabled. They enable you to navigate the site and use key features, such as secure areas.

• Functional Cookies: These cookies allow us to remember your preferences and provide enhanced, personalized features, such as remembering your login details.

• Performance/Analytics Cookies: These cookies collect information about how you use our website, such as which pages you visit most often. We use this data to improve the site’s performance and user experience.

• Advertising/Targeting Cookies: These cookies are used to deliver ads that are relevant to you and your interests. They also help us measure the effectiveness of our advertising campaigns.

 

6.3 Your Cookie Choices

You can manage cookies through your browser settings. Most browsers allow you to block cookies or alert you when cookies are being sent. However, disabling cookies may affect the functionality of our website and limit your ability to use certain features.

 

6.4 Web Pixels and Analytics

We use web pixels and analytics tools, such as Google Analytics, to monitor website traffic and user behavior. Web pixels are small pieces of code that track user interactions on our site, such as when a user completes a form or makes a purchase.

You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

 

6.5 Behavioral Remarketing

We use remarketing services to display targeted ads on third-party websites based on your previous interactions with our site. These services, such as Google Ads and Bing Ads, allow us to show you ads that are relevant to your interests even when you are browsing other sites.

You can manage your ad preferences or opt out of personalized ads by visiting the relevant settings pages for Google Ads and Bing Ads.

 

7. Transfer of Data to Third Parties

7.1 General Guidelines

We only share your personal data with third parties when it is legally permissible to do so. This includes sharing data with service providers who assist us in providing our services, such as payment processors, shipping companies, and IT support providers. These third parties are contractually obligated to protect your data and only process it according to our instructions.

 

7.2 Technical Service Providers

We work with technical service providers to ensure the smooth operation of our website and services. Some of these providers may be located outside the EEA, in which case we take steps to ensure that your data is protected according to GDPR standards.

 

7.3 Payment Service Providers and Credit Agencies

When you make a purchase, your payment data is shared with the relevant payment service provider to process the transaction. Additionally, if necessary, we may share your data with credit agencies for the purpose of credit checks.

 

7.4 Shipping Companies

To fulfill your order, we share your delivery information with external shipping companies. This includes:

• Your name

• Your delivery address

• Your post code

• Your email address or phone number (for delivery notifications)

 

7.5 Authorities and Legal Obligations

If required by law, we may share your data with government authorities or other third parties. This may occur in response to legal requests, such as court orders, or to comply with regulatory requirements.

 

8. Retention and Erasure of Data

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting obligations. Once your data is no longer needed, we will either delete it or anonymize it so that it can no longer be associated with you.

 

If you close your account, we will delete your data unless retention is required for legal reasons. In such cases, your data will be blocked from further processing, ensuring it is only accessible for legal compliance purposes.

 

8.1 Legal Retention Periods

Certain types of data, such as order and payment information, are subject to legal retention periods (e.g., for tax purposes). We retain this data for the required period and then delete it.

 

8.2 Blocking of Data

In some cases, even if immediate deletion is not possible, we may block your data from further processing. This applies in situations where we may need the data for ongoing legal proceedings or for defending against potential legal claims. The data will be deleted once the relevant retention period expires.

 

9. How Is My Personal Data Protected?

We implement a variety of security measures to protect your personal data. These include both technical and organizational measures to prevent unauthorized access, use, or disclosure of your data.

• SSL Encryption: We use Secure Socket Layer (SSL) encryption to protect sensitive information transmitted online, such as payment details and login information.

• Access Controls: We limit access to your personal data to employees, agents, and contractors who need to know the information to provide our services. These individuals are bound by confidentiality obligations.

• Regular Security Assessments: We regularly review and update our security practices to protect your data against new threats.

 

10. Your Rights

Under GDPR, you have several rights regarding your personal data. These include:

 

10.1 Right to Information

You have the right to request information about the personal data we hold about you, including how and why it is processed.

 

10.2 Right to Rectification or Erasure

If your personal data is inaccurate or incomplete, you have the right to request that it be corrected. Additionally, you can request the deletion of your data, provided that there is no legal reason for us to retain it.

 

10.3 Right to Restrict Processing

You may request that we restrict the processing of your personal data under certain circumstances, such as when you contest the accuracy of the data or when the processing is unlawful.

 

10.4 Right to Object to Processing

You have the right to object to the processing of your personal data when it is based on our legitimate interests. If you object, we will stop processing your data unless we can demonstrate compelling legitimate grounds for the processing.

 

10.5 Right to Data Portability

You have the right to receive the personal data you provided to us in a structured, commonly used, and machine-readable format. You also have the right to request that we transfer this data to another data controller.

 

10.6 Right to Withdraw Consent

If you have given consent for the processing of your data, you can withdraw it at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

 

10.7 How to Exercise Your Rights

To exercise any of these rights, please contact us at luneurofficial@gmail.com. We may request proof of identity to ensure that your personal data is not disclosed to unauthorized individuals.

 

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically to stay informed about how we protect your personal data. Any significant changes to this policy will be communicated to you through our website or by other means.