1. Do you offer free shipping?

Yes, we offer free worldwide shipping under the terms & conditions, please refer Shipping Policy.

 

2. Do you ship internationally?

Yes, we ship to countries all around the world. You can refer Shipping Policy for more information.

 

3. How long does it take to process my order?

We aim to process and ship all orders within 24 hours. Orders placed during weekends or holidays will be processed on the next business day.

 

4. How can I track my order?

Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track your order on our "Track Your Order" page or by logging into your account.

 

5. What payment methods do you accept?

We accept various payment methods, including Visa, MasterCard, Debit Cards, Credit Cards, and PayPal.

 

6. Can I cancel or change my order?

Yes, you can cancel or modify your order before it has been shipped. Please contact us as soon as possible at luneurofficial@gmail.com. Any more information please refer Refund & Return Policy.

 

7. Is your jewellery hypoallergenic?

Yes, our jewellery is made from high-quality materials that are free from zinc and nickel, making them safe for those with sensitive skin.

 

8. Is your jewellery waterproof?

Yes, our jewellery is designed to be water-resistant. However, to maintain its longevity, we recommend avoiding prolonged exposure to water.

 

9. How should I care for my jewellery?

To keep your jewellery looking its best, clean it with a soft, dry cloth after wearing and store it in a cool, dry place, preferably in the original pouch or box provided. 

 

10. Can I customize a piece of jewellery?

Yes, if you’re looking for a specific item or a similar design to something we offer, we may be able to create it for you. Please note that custom orders may cost a bit more due to the personalized nature of the work. Contact us at luneurofficial@gmail.com to discuss your custom jewellery needs.

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11. What materials are used in your jewellery?

Our jewellery is crafted from 925 Sterling Silver, 18K Gold plated on 925 Sterling Silver, Sterling Silver Plated on Brass, 18K, 14K Gold Plated on Brass, Pearls, Zircon and various Gems. We do not use zinc or nickel in any of our pieces.

 

12. How can I be sure my jewellery will fit?

We provide detailed measurements and sizing guides for all our jewellery. Please refer to these guides before making a purchase. If you need further assistance, feel free to contact us luneurofficial@gmail.com.

 

13. Do you offer gift packaging?

Yes, all of our jewellery comes beautifully packaged, perfect for gifting. If you would like a personalized message included, please leave your instructions in the optional remarks box at checkout.

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14. Why do I need to provide additional information like a tax code, customs code, or ID number at checkout?

Certain countries require additional information for customs clearance. This information is necessary to ensure your package can pass through customs. Please ensure all details are accurate when provided. This information is used solely for customs purposes.

 

15. Why do I still need to pay taxes?

While we cover taxes under the DDP (Delivered Duty Paid) policy for most regions, some countries and areas operate under DDU (Delivered Duty Unpaid), meaning you may be responsible for paying the tax. We recommend contacting your local customs office for further information.

 

16. Do you accept bulk orders?

Yes, we do. If you’re interested in placing a bulk order, please contact us at luneurofficial@gmail.com for more information.