At Luneur, we offer a 14-day return policy, starting from the date you receive your package. To request a return, please contact us at luneurofficial@gmail.com within this period. Returns are only accepted for products that were damaged during shipping or for other reasonable concerns, subject to our approval.

If your item arrives damaged, we will gladly send you a replacement at no additional cost. You will not be required to pay any fees for the replacement, and we'll take care of the shipping.

Once your return request is approved, we will provide you with instructions on how to return the item. Please note that the buyer is responsible for the cost of return shipping for non-damaged items, and the item must be shipped back to us in its original condition. Items returned without prior approval will not be accepted.

Important: The only official email for returns, refunds, inquiries, and all customer service matters is luneurofficial@gmail.com. We are not responsible for any issues arising from contacting other email addresses. For more information, please refer Refund & Return Policy.